I have a free Antivirus—how did I still get a virus?

FAQ Question
I have a free antivirus installed. Doesn't that protect me from everything?
FAQ Answer

Unfortunately, no. While free antivirus tools provide a basic "shield," they are often the reason people let their guard down. This is known as a False Sense of Security, and modern cyber-threats are specifically designed to bypass these basic tools.

Here is why a free "shield" isn't enough:

  • Signature-Based Limits: Free tools usually look for "known" viruses (signatures). Modern malware is Polymorphic, meaning it changes its own code every time it infects a new machine to stay invisible to basic scanners.
  • The "Nagware" Distraction: Many free tools are actually marketing platforms. They bombard you with pop-ups to upgrade, which can lead to "Notification Fatigue"—users start clicking "Allow" or "Close" without reading, inadvertently letting a real threat through.
  • Zero-Day Vulnerabilities: These are flaws in your software (like Chrome or Windows) that hackers find before the developers do. Free antivirus rarely has the "Behavioral Analysis" needed to stop these brand-new attacks.
  • Browser Hijacking: Most modern infections aren't "viruses" in the traditional sense; they are malicious browser extensions or "Adware" that steal your data while your antivirus says "System Protected."

The Kent-ITS Standard: We don't just "run a scan." Our Virus & Malware Removal service involves a deep forensic clean of your system's registry and boot sectors. We then harden your machine with professional-grade configurations that block threats before they reach your files.

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Security & Threat Removal

Identifying and removing threats properly, while restoring system security and stability.

Viruses, malware, and other unwanted software can affect how your computer behaves, often causing slow performance, unusual activity, or loss of control over the system.

In many cases, these issues are not immediately obvious and may continue in the background even after basic removal attempts. A proper approach is needed to ensure the system is fully cleaned and secured.